Return, Exchange & Refund Policy– Anupam®

At Anupam®, our commitment is to provide you with top-quality products and ensure
your satisfaction. This ‘return and exchange’ policy is tailored to address concerns
related to non-customized Anupam products, such as sinks and accessories. Please
review the policy details below:

1. Return Eligibility:
   Depending on the nature of the issue, we offer two options:
   a. Exchange: If the product is deemed defective, we will be happy to offer an
   exchange for the same or a similar non-customized product.
   b. Product Repair: In cases where the issue can be resolved through repair,
   we will arrange for the product to be fixed by our skilled technicians.
   Refunds for returns will not be provided, as this policy is focused on exchanges or
   product repairs.

• Products eligible for ‘return and exchange’ are limited to non-customized items,
  including sinks and accessories.
• The ‘return and exchange/repair’ request must be initiated within 7 days of the
  purchase date.
• The product must be in its original condition, unused, and in its original
  packaging.
• Proof of purchase, such as the original receipt is required for all returns.

2. Return Process:

• To initiate a ‘return and exchange’, please contact our Customer Service team at
  support@anupamsinks.in . Provide your order number, details of the item to be
  returned, and the reason for the return.
• Once your request is approved, we will provide you with instructions on how to
  return the product.
• All ‘returns and exchanges’ require a Return Material Authorization (RMA) form. [which will be provided to you once we receive your query).

3. Exclusions:

• This policy is applicable only to non-customized Anupam products, excluding
  custom-made or personalised items.
• Exchange requests for used items or products purposefully harmed will be
  rejected.

4. Shipping Costs:

• Customers are responsible for ‘return and exchange’ shipping costs for items
  which will be conveyed once the RMA form is submitted.

5. Refunds:

• Refunds for returns will not be provided, as this policy is focused on exchanges or
  product repairs.

6. Timelines:
-Exchanges and repairs will be processed normally within 15 business days after
the returned item is received and inspected.

7. Contact Information:

• For any questions or concerns regarding our ‘return and exchange’ policy, please
  contact our Customer Service team at support@anupamsinks.in .
  Any updates to this policy will be reflected on our website. We appreciate your
  understanding and cooperation.

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Shipping Policy for Anupam®

Thank you for shopping with Anupam! We strive to provide the best service and ensure that your order reaches you in a timely manner. Please take a moment to review our shipping policy.

Processing Time:
All orders are processed within 1-2 business days. Orders are not shipped on weekends or holidays. If we are experiencing a high volume of orders or delays due to unforeseen circumstances, shipments may be slightly delayed. We will notify you if there is any significant delay in processing your order.

Shipping Time:
Once your order is processed, it typically takes 4-7 business days to ship. Delivery times may vary depending on your location and the shipping method selected at checkout. Please note that shipping times are estimates, and while we aim to meet these timelines, we cannot guarantee exact delivery dates due to factors beyond our control, such as weather conditions or postal delays.

Shipping Address:
Please ensure that the shipping address provided during checkout is accurate and complete. Anupam is not responsible for delays or issues caused by incorrect or incomplete addresses. If you notice any mistakes in your order details, please contact us immediately.

Lost or Damaged Items:
We take great care to securely package and promptly ship your items, but accidents can occur. If your order arrives damaged, please contact us within 7 days of receiving it. We will assist you in resolving the issue, either by offering a replacement or, in cases where repair is possible, arranging for the item to be fixed by our expert technicians. Kindly go through our return/exchange policy to know more.

International Shipping:
At this time, we only ship within India. We do not offer international shipping.

Contact Us:
If you have any questions or concerns regarding your order or shipping, please don’t hesitate to contact our customer support team at support@anupamsinks.in . We are happy to assist you.

Thank you for choosing Anupam for your sink, floor drain and accessory needs! We appreciate your business and look forward to serving you.