Return, Exchange & Refund Policy – Anupam®
At Anupam®, our commitment is to provide you with top-quality products and ensure
your satisfaction. This ‘return and exchange’ policy is tailored to address concerns
related to non-customized Anupam products, such as sinks and accessories. Please
review the policy details below:

  1. Return Eligibility:
    Depending on the nature of the issue, we offer two options:
    a. Exchange: If the product is deemed defective, we will be happy to offer an
    exchange for the same or a similar non-customized product.
    b. Product Repair: In cases where the issue can be resolved through repair,
    we will arrange for the product to be fixed by our skilled technicians.
    Refunds for returns will not be provided, as this policy is focused on exchanges or
    product repairs.
  • Products eligible for ‘return and exchange’ are limited to non-customized items,
    including sinks and accessories.
  • The ‘return and exchange/repair’ request must be initiated within 7 days of the
    purchase date.
  • The product must be in its original condition, unused, and in its original
    packaging.
  • Proof of purchase, such as the original receipt is required for all returns.

2. Return Process:

    • To initiate a ‘return and exchange’, please contact our Customer Service team at
      info@anupamkitchen.com. Provide your order number, details of the item to be
      returned, and the reason for the return.
    • Once your request is approved, we will provide you with instructions on how to
      return the product.
    • All ‘returns and exchanges’ require a Return Material Authorization (RMA) form. [which will be provided to you once we receive your query).

    3. Exclusions:

      • This policy is applicable only to non-customized Anupam products, excluding
        custom-made or personalised items.
      • Exchange requests for used items or products purposefully harmed will be
        rejected.

      4. Shipping Costs:

        • Customers are responsible for ‘return and exchange’ shipping costs for items
          which will be conveyed once the RMA form is submitted.

        5. Refunds:

          • Refunds for returns will not be provided, as this policy is focused on exchanges or
            product repairs.

          6. Timelines:
          -Exchanges and repairs will be processed normally within 15 business days after
          the returned item is received and inspected.

          7. Contact Information:

            • For any questions or concerns regarding our ‘return and exchange’ policy, please
              contact our Customer Service team at info@anupamkitchen.com
              Any updates to this policy will be reflected on our website. We appreciate your
              understanding and cooperation.